Client Support

BAREX media provides each client with easy to follow technical support documentation and provides an “open door” for inbound technical support via email and telephone. Call (416)712-4626 or email us at info@barexmedia.com.


HOW DO I CHANGE BANNER CONTENTS AND THE SCHEDULE THAT THEY APPEAR IN?
Banner content can be changed “on the fly” with the easy to use BANNER MANAGEMENT tools and/or the Banner tool.

I SEE THE BANNERS/ADS BUT THE TV RECEPTION IS NOT COMING THROUGH. WHAT DO I DO?
If you are finding that you see your banner ads and the advertisements through the AD window are playing, however you do not see a TV feed coming through, this is easily corrected.

  1. Turn the PVR unit off then back on. This is a little 10 inch x 10 inch box made by a company called “HAUPPAGE”.
  2. Once the PVR has been restarted, reboot the Bevinco media computer by holding the power button in. Once the unit is shut off (you can tell when the lights go off on the front of the computer), turn the computer back on.
Review what is seen on the TVs and if the issue is not resolves, please call BAREX media Support at (416) 712-4626 or email us at support@barexmedia.com

I’VE HEARD IMAGES WITHOUT MOVEMENT CAN CAUSE DAMAGE TO MY TV’S, IS THIS TRUE AND IF SO, HOW DO YOU REMEDY THIS ISSUE?
This is true. Static or non-moving images can cause “screen burn in” which essentially leaves a “shadow or ghosting” of the image that was still long enough to leave an imprint. To counter this, Bevinco Media flips or reverses the layout every couple hours. This ensures all sides of the TV are producing moving images, at several different times, throughout the day.

Reversing the layout ensures that a “static” or “non-moving” images do not reside in a single spot for an excessive amount of time, therefore reducing the potential for damage.

HOW DO I TURN THE MEDIA SYSTEM OFF TO WATCH TELEVISION IN FULL SCREEN?
This is easily accomplished by changing the input of the TVs to another source. Cycle through the inputs your TV has available to the input your main cable feed is fed to.

Example:BAREX media is connected to the “Video 1” input of your television. The cable is being received through “Video 2”. Cycle through your televisions inputs until the desired input is selected.


Resources

505 Consumers Road, Suite 510 • Toronto, Ontario • CANADA • M2J 4V8
Telephone: (416) 712-4626 • info@barexmedia.com
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